Privacy Policy & Data Protection

1. Information We Collect

When you request an estimate or contact our remodeling dispatch center, we collect personal information you voluntarily provide, including: your name, phone number, email address, physical property address, project scope, and preferred timeline. We also automatically collect standard web server analytics (IP address, browser type, referring URLs) via secure HTTPS cookies.

2. How We Use Your Information

Your information is used exclusively to: (a) match you with verified, licensed general contractors and trade craftsmen in your local area; (b) generate itemized Fair Quotes; (c) verify property owner status and municipal permitting requirements; and (d) facilitate dispatch communication regarding your project. We never sell your personal information to third-party telemarketing aggregators.

3. TCPA Communications & Consent

By submitting a phone number through our forms or calling our dispatch hotlines, you provide express written consent under the Telephone Consumer Protection Act (TCPA) for ServiceFind Center and our matched licensed remodeling contractors to contact you via telephone call, automated dispatch system, and SMS text message regarding your remodeling request. Consent is not a condition of purchase; you may opt out at any time by replying “STOP”.

4. Data Security & Encryption

All data transmitted between your browser and our servers is secured using 256-bit TLS/SSL encryption. We maintain strict role-based access controls and partner exclusively with PCI-DSS compliant payment processing platforms (Stripe, Visa, Mastercard) for any diagnostic or transaction fees.

5. Your Privacy Rights (CCPA & GDPR)

Residents of California, Colorado, Virginia, and the EU have the right to request: (a) disclosure of personal information collected; (b) deletion of personal data; and (c) non-discrimination for exercising privacy rights. To submit a verifiable consumer request, email our Data Privacy Officer at [email protected].